ARXCOBLX - Customer Open Balance Letter Does Not Include Refunds Made Through Payables

(Doc ID 1329739.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle Receivables - Version: 12.1.1 and later   [Release: 12.0 and later ]
Information in this document applies to any platform.
Report:ARXCOBLX.RDF - Customer Open Balance Letter

Symptoms

On : 12.1.1 version, Reports Issues

Find that credit memo applied to refund are not showing correct amounts.
Expect credit memo amount to taken into account refund

STEPS
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The issue can be reproduced at will with the following steps:
Create an on account Credit Memo for USD 1000
Create a refund against the Credit Note for USD 100
Make the payment in Payables for the refund invoice created for USD 100
Run the Customer open balance letter and notice that the on account credit shows 1000 and not 900

Cause

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