Last updated on AUGUST 28, 2017
Applies to:Oracle Receivables - Version: 12.1.1
Information in this document applies to any platform.
Report:ARXCOBLX.RDF - Customer Open Balance Letter
Find that credit memo applied to refund are not showing correct amounts.
Expect credit memo amount to taken into account refund
The issue can be reproduced at will with the following steps:
Create an on account Credit Memo for USD 1000
Create a refund against the Credit Note for USD 100
Make the payment in Payables for the refund invoice created for USD 100
Run the Customer open balance letter and notice that the on account credit shows 1000 and not 900
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms