Cannot Create Payments In Advanced Collections From Telesales Agent (Doc ID 1329828.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle Advanced Collections - Version: 12.1.3 and later   [Release: 12.1 and later ]
Information in this document applies to any platform.

Symptoms

Trying to process payments in Collections via the Telesales Agent responsibility and starting in the eBusiness Center form, but receiving the following error:

Function not available to this responsibility, Change your responsibility or contact your system administrator.

Cause

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