Customer Form, Search Issue: Customer Records are not Retrieved Even When they Exist (Doc ID 1330318.1)

Last updated on MARCH 07, 2017

Applies to:

Oracle Receivables - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
Form:ARXCUDCI.FMB - Customers


Symptoms

A query using the simple or advanced search on the Customers form does not retrieve the Customer.
Neither party (customer) or account (address) data is retrieved.

Changes

Upgrade to release 12.

Cause

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