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It Shows Wrong User In Log And Notes When Adding A Note In Service Request Header . (Doc ID 1330416.1)

Last updated on FEBRUARY 23, 2019

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.


On : 12.1.2 version, Service Request Form

Find that It shows wrong user in Log and Notes when adding a work note in SR header. It always shows the user who created the SR.

Steps To Reproduce

The issue can be reproduced at will with the following steps:
(R) Service
(N)Service Requests->Create Service Requests

1.Create a SR from X user
2.Open the SR as Y user and add a note to this SR  from the header (maximize mode)




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