It Shows Wrong User In Log And Notes When Adding A Note In Service Request Header .
(Doc ID 1330416.1)
Last updated on FEBRUARY 23, 2019
Applies to:Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.
On : 12.1.2 version, Service Request Form
Find that It shows wrong user in Log and Notes when adding a work note in SR header. It always shows the user who created the SR.
Steps To Reproduce
The issue can be reproduced at will with the following steps:
(N)Service Requests->Create Service Requests
1.Create a SR from X user
2.Open the SR as Y user and add a note to this SR from the header (maximize mode)
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