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The Task Cannot Be Closed Normaly If There Is Blank Effort When Closing The SR (Doc ID 1330445.1)

Last updated on FEBRUARY 23, 2019

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.


On : 12.1.2 version, Service Request Form

When attempting to Close SR with Task where there's blank effort but Planned Effort UOM is chosen ,
the following error occurs.


Please enter a quantity for planed effort

and SR gets closed but not the Task

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Find an SR
2. Create a task and select an effort UOM, ie. select HOUR for Planned Effort and keep the Planned Effort blank. Save it
3. Close the SR
4. Re-query the SR. The task status is still open, but it cannot be updated now




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