The Task Cannot Be Closed Normaly If There Is Blank Effort When Closing The SR
(Doc ID 1330445.1)
Last updated on FEBRUARY 23, 2019
Applies to:Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.
On : 12.1.2 version, Service Request Form
When attempting to Close SR with Task where there's blank effort but Planned Effort UOM is chosen ,
the following error occurs.
Please enter a quantity for planed effort
and SR gets closed but not the Task
Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Find an SR
2. Create a task and select an effort UOM, ie. select HOUR for Planned Effort and keep the Planned Effort blank. Save it
3. Close the SR
4. Re-query the SR. The task status is still open, but it cannot be updated now
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