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Search on Find Service Request Form Takes More Than 5 Mins to Display "No Data Found" if Serial Number is Not in the Database (Doc ID 1330450.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

On Service Request Form, Find that a serial number search on Production takes about five minutes to display "No Data found" using a search criteria.
The same search on Test take a shorter time.

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. (R) Service
2. (N) Find Service Request
3. Enter the serial number. (B) Search.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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