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MFS Laptop Only Displays Items From Default Sub-Inventory (Doc ID 1331213.1)

Last updated on MARCH 20, 2019

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 to 11.5.11 [Release 11.5]
Information in this document applies to any platform.

Symptoms

MFS laptop only synchronizes with the default sub-inventory associated to the Field Technician, and not any other sub-inventory that are associated to the Field Technician in Resource Addresses and Subinventory. Hence, during debrief it is not possible to select any items from the non-default sub-inventory.

Steps:
1. Login to MFS laptop
2. Search by the option: "Inventory by Subinventory", and note that only the default subinventory items are displayed.
3. Select a task, click on the material debrief tab, and try to select the subinventory other than the default org-subinventory.
    Find that there are no items being displayed.

Note: Field Service Technician is mapped to multiple sub-inventories that have on-hand quantity, with one sub-inventory identified as a default. In MFS Laptop, only the default sub-inventory on-hand shows up, and no other sub-inventory on-hand show up. Therefore, unable to debrief items from other than default sub-inventory.

Cause

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In this Document
Symptoms
Cause
Solution
References


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