IEX: Send Dunnings to Delinquent Customers: Customer Name Low and High are not Working as Expected

(Doc ID 1331423.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.1 and later
Information in this document applies to any platform.
IEX_SEND_DUNNING - IEX: Send Dunnings for Delinquent Customers
***Checked for relevance on 26-FEB-2013***

Symptoms

For program IEX_SEND_DUNNING  IEX: Send Dunnings for Delinquent Customers
if run for specific customer ranges like:

CUSTOMER NAME LOW : <A CUSTOMER NAME IN CAPITAL LETTERS>
CUSTOMER NAME HIGH : <A Customer Name in Mixed Case>

No dunning letter is generated.

If you run this for both customers separately or for all customers those customer get a dunning letter generated

If you enter the range as:

CUSTOMER NAME LOW : <A Customer Name in Mixed Case>
CUSTOMER NAME HIGH : <A CUSTOMER NAME IN CAPITAL LETTERS>

you receive error:

"Please choose a low value that is lower than the high value".


Cause

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