IEX: Send Dunnings to Delinquent Customers: Customer Name Low and High are not Working as Expected
(Doc ID 1331423.1)
Last updated on FEBRUARY 22, 2019
Oracle Advanced Collections - Version 12.1.1 and later
Information in this document applies to any platform.
IEX_SEND_DUNNING - IEX: Send Dunnings for Delinquent Customers
For program IEX_SEND_DUNNING IEX: Send Dunnings for Delinquent Customers
if run for specific customer ranges like:
CUSTOMER NAME LOW : <A CUSTOMER NAME IN CAPITAL LETTERS>
CUSTOMER NAME HIGH : <A Customer Name in Mixed Case>
No dunning letter is generated.
If you run this for both customers separately or for all customers those customer get a dunning letter generated
If you enter the range as:
CUSTOMER NAME LOW : <A Customer Name in Mixed Case>
CUSTOMER NAME HIGH : <A CUSTOMER NAME IN CAPITAL LETTERS>
you receive error:
"Please choose a low value that is lower than the high value".
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