Email can't Be Send From Email Center Because Party Is Set As Contact Person (Doc ID 1331431.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.0.6 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Symptoms

When attempting to compose an outbound message by searching on an Organisation with no Contact details. Email Center uses the Organisation name as the contact in the compose page and on clicking on send
the following error occurs.

Error
The contact_party_id 14752 must be of type person.

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1.Email Center Agent Console responsibility
2. Customer Tab
3. Search on Customer - Organisation with no Contact
4. Click on Create Message button

"The contact_party_id xxxx must be of type person"

Cause

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