Download Processor Fails With Error Jtf.Base.Resources.Frameworkexception: Iem_dp_folder_busy

(Doc ID 1331458.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.0.6 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Symptoms

When attempting to use the Email Center application, the Email Center Download Processor crashes. The status of the process is still running, but it doesn't do anything, and after a while the following error occurs.

Error
oracle.apps.jtf.base.resources.FrameworkException: IEM_DP_FOLDER_BUSY at oracle.apps.iem.emta.account.EMTAAccountConnection.getFolder(EMTAAccountConnection.java:230) at oracle.apps.iem.emta.account.EMTAAccountConnection.getFolder(EMTAAccountConnection.java:246) at oracle.apps.iem.emta.util.MonitorUtil.createAcctStatus(MonitorUtil.java:113) at oracle.apps.iem.emta.controller.Worker.run(Worker.java:155) at java.lang.Thread.run(Thread.java:619)

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Email Center Administration responsibility
2. Monitor Tab
5. Download processor

Cause

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