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APC/PIM Not Considering Middlename - Workflow Duplicate User Names (Doc ID 1331502.1)

Last updated on OCTOBER 08, 2019

Applies to:

Oracle Product Hub - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Workflow is not considering the middle names within the HR record.
Workflow does not differentiate between the users, as the middle names are not being considered.

Example

NOTE: In the images below and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Multiple user names exist for Don Juan. The middle name is different like Don John Juan and Don Mark Juan but using Product InformatioN management (PIM), the user just sees two choices for Don Juan. It is not clear which is which.

Steps


1. APC Super User - ECO Simple Search
Query for ECO.
Actions > Update
2. Review Assigned-To
3. Open the List of Values (LOV) and see duplicate entries.

Business Impact
Unable to assign ECO correctly.

Cause

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In this Document
Symptoms
Cause
Solution
References


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