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Api @ Warning(Cs_servicerequest_pvt.Update_sr_validation):The Api Ignored The (Doc ID 1332062.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

From the Contact Center when a service request is created and saved. Then re- queried and the revision number is updated and saved
the following error occurs. After the save when the SR is queried again the revision number is not changed.

Error

FRM40401: No change to save

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Navigate to Contact Center
2. Create a SR, input Revision Number and save it
3. Change Product Revision and save it, get message €œFRM-40401: No change to save.
4. Re-query the SR, Revision Number is still previous.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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