Unable to see IBY (Payments) Application in RDA Diagnostics (Doc ID 1332083.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 16-Jul-2014***

Symptoms

When selecting the application on the diagnostics pack we are unable to find the Payments module. Module IBY is having "Installed" status in fnd_product_installations and <Patch 9239092> has been applied as per "Oracle E-Business Suite Diagnostics Release 12.1.3 Readme (Doc ID 1081428.1)".

Steps to Reproduce:

'Oracle Diagnostics Tool' responsibility.
'Select Application' button.
Query on %Pay%
Payments does not appear in the list of values.

Cause

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