Internally Owned Install Base Item Instances Created Without Account Number (Doc ID 1332108.1)

Last updated on OCTOBER 18, 2016

Applies to:

Oracle Installed Base - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

When an instance is created in Install Base, with the Internal party as the owner, the account number is not automatically filled.

In 'loaner' scenarios, items are shipped to customers but remain owned internally but contracts are created for the rental and use of items. In order to create a Service Contract an account number for the instance is required. Is it possible to have this account number defaulted to the account linked to the Internal party on instance creation?

Solution

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