Selecting Duplicate Employee Name within Agent Dashboard Gives Invalid Error
(Doc ID 1332497.1)
Last updated on JULY 14, 2020
Applies to:Oracle Customer Support - Version 12.1.2 and later
Information in this document applies to any platform.
Steps to reproduce
1. (R) Customer Support Specialist
2. (N) Create SR > Choose Customer > Choose Contact from LOV (List of Values) > Search on contact name > choose a duplicate employee name > Invalid Error
The following patch has been recently applied Controlled <Patch:10634746>
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In this Document