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Selecting Duplicate Employee Name within Agent Dashboard Gives Invalid Error (Doc ID 1332497.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Support - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Error

Invalid Error


Steps to reproduce

1. (R) Customer Support Specialist

2. (N) Create SR > Choose Customer > Choose Contact from LOV (List of Values) > Search on contact name > choose a duplicate employee name > Invalid Error



Changes

The following patch has been recently applied Controlled <Patch:10634746>

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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