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Acrobat Could Not Open Bensscnf.Pdf While Accessing Through DMZ Url (Doc ID 1332586.1)

Last updated on FEBRUARY 23, 2019

Applies to:

Oracle Advanced Benefits - Version 11.5.10 and later
Information in this document applies to any platform.


On : 11.5.10 version, Oracle Advanced Benefits

In SSBEN When attempting to print a confirmation statement (PDF) from outside the intranet via DMZ (internet), the following error occurs.

Click to “Open” receive:

Acrobat could not open 'BENSSCNF51583915_out[1].pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)

Cclick to “Save”



Steps to Reproduce:
The issue can be reproduced at will with the following steps:





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