Interface Trip Stop Errors As Locks Cannot Be Obtained (Doc ID 1332640.1)

Last updated on AUGUST 03, 2023

Applies to:

Symptoms

When attempting to run Interface Trip Stop (ITS) for a trip with multiple deliveries, one of the following errors occur if some of these deliveries are associated to the same order line.

ERROR
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The operation could not be completed because some locks could not be obtained. Try again later.

OR

Could not obtain Lock on Order Line/s

STEPS
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The issue can be reproduced at will with the following steps:
1 Create an order with one order line for multiple quantities
2. In the Shipping Transactions form, split the order line into multiple delivery details
3. Assign a different delivery to each delivery detail.
4. Assign all of these deliveries to the same trip
5. Ship confirm the trip, thereby ship confirming all of the deliveries at the same time.

Changes

Cause

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