Submit Offline Transactions: Could not find customizer class (Doc ID 1332682.1)

Last updated on DECEMBER 05, 2016

Applies to:

Oracle Payments - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance on 09/12/2014.

Symptoms

Submit Offline Transactions concurrent program generates the following messages in the logs:


1307977934002 - iby.exception.Log.debug.generic : ExtUtils::loadCustomizer() - Could not find customizer class
1307977934003 - iby.exception.Log.debug.generic : ExtUtils::loadCustomizer() - TrivialCustomizer will be used for class=ibyextend.TxnCustomizer_xxx

What IS working:
The Authorization process (via UI) has no problem finding the ibyextend.TxnCustomizer_xxx class. We would expect that the Submit Offline Transactions concurrent request would be able to do the same.

Changes

 

Cause

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