R12: Customers "You have insufficient privileges for the current operation. Please contact your system Administrator"

(Doc ID 1332835.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.
ARXCUDCI


Symptoms

When attempting to open Customer Standard self service page or using the view accounting form which are HTML / OAF based, the users are directed to Login page and then when the user enters the login details, the following error occurs.

ERROR
-----------------------
"You have insufficient privileges for the current operation. Please contact your system Administrator."

Following are the steps to reproduce: 


1.Navigate Responsibility > Customers/ Standard
2.find account number and get the customer
3.press the account link then get the "You have insufficient privileges for the current operation. Please contact your System Administrator." error message.

Cause

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