Close EAM Work Orders Program (EAMCDCL) NOT closing any Work Order (Doc ID 1333208.1)

Last updated on AUGUST 27, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

When you launch the 'Close Enterprise Asset Management (eAM)  Work Orders (WOs) (EAMCDCL), the  request completes successfully but does not close the eAM work orders as expected.

STEPS
-----------------------
The issue cannot be reproduced at will but can be viewed
with the following steps:
1. Go to eAM
2. Go to View > Requests and select the Close eAM Work Orders request
3. Select the correct parameters and launch the request
4. It spawns the close discrete jobs request and completes successfully but does not close the EAM WO's

Cause

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