cs_servicerequest_pub.create_servicerequest API Performance issue on the first run
(Doc ID 1334412.1)
Last updated on JULY 14, 2020
Applies to:Oracle iSupport - Version 188.8.131.52 and later
Information in this document applies to any platform.
Find that while calling cs_servicerequest_pub.create_servicerequest API for the first time it takes 40 seconds in the second time 5 seconds or less.
Expected a quick start all the time. At most 10 seconds is expected.
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
Run custom Package which includes Cs_Servicerequest_Pub.Create_Servicerequest API
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