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cs_servicerequest_pub.create_servicerequest API Performance issue on the first run (Doc ID 1334412.1)

Last updated on JULY 14, 2020

Applies to:

Oracle iSupport - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Find that while calling cs_servicerequest_pub.create_servicerequest API for the first time it takes 40 seconds in the second time 5 seconds or less.

Expected a quick start all the time. At most 10 seconds is expected.

Steps to Reproduce:

The issue can be reproduced at will with the following steps:
Run custom Package which includes Cs_Servicerequest_Pub.Create_Servicerequest API

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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