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Document Manager "Send Document" Attaches File Without The Pdf Extension (Doc ID 1334942.1)

Last updated on JANUARY 25, 2020

Applies to:

Oracle Transportation Management - Version 6.1.4 to 6.1.6 [Release 6.1]
Information in this document applies to any platform.
***Checked for relevance on 14-Mar-2013***

Symptoms


When receiving an email after Preparing a document, the attachment does not contain the extension. As a workaround, the file has to be downloaded and extensions added or a specific program selected in order to properly open the attached document.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into OTM 6.1.
2. Go to Business Process Automation --> Document Manager.
3. Search for a Document.
4. Select and go to Actions --> Send Document.
5. Put in a contact ID and Comm Method of Email.
6. Click Submit.
7. Note in the email received, the pdf extension is not included.

Cause

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In this Document
Symptoms
Cause
Solution
References


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