Unable To Hide 'Job Title' Column In Task Assignments Section (Doc ID 1335252.1)

Last updated on JULY 14, 2020

Applies to:

Symptoms

In the Customer Support Specialist (R) -> Click on a SR from the Agent Dashboard -> Resolution and Wrap Up Tab -> Task -> Assignments section includes a table with the following columns: Details, Role, Type, Name, Phone, Job Title, Email, Remove.

Setting the Rendered Property to False for the 'Job Title' does not hide the column.

Expected Behavior
Expect to be able to hide the Job title field in the table as is possible with other fields.

Steps To Reproduce

1. (R) Customer Support Specialist
2. (N) Click on a SR from the Agent Dashboard -> Resolution and Wrap Up Tab -> Task -> Assignments section includes a table with the following columns: Details, Role, Type, Name, Phone, Job Title, Email, Remove.
3. Setting the Rendered Property to False for the 'Job Title' does not hide the column.

Changes

Cause

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