My Oracle Support Banner

Unable To Hide 'Job Title' Column In Task Assignments Section (Doc ID 1335252.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In the Customer Support Specialist (R) -> Click on a SR from the Agent Dashboard -> Resolution and Wrap Up Tab -> Task -> Assignments section includes a table with the following columns: Details, Role, Type, Name, Phone, Job Title, Email, Remove.

Setting the Rendered Property to False for the 'Job Title' does not hide the column.

Expected Behavior
Expect to be able to hide the Job title field in the table as is possible with other fields.

Steps To Reproduce

1. (R) Customer Support Specialist
2. (N) Click on a SR from the Agent Dashboard -> Resolution and Wrap Up Tab -> Task -> Assignments section includes a table with the following columns: Details, Role, Type, Name, Phone, Job Title, Email, Remove.
3. Setting the Rendered Property to False for the 'Job Title' does not hide the column.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.