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Duplicate SERVEREQ Workflows Launched For SR With Attributes (Doc ID 1335368.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Care - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

After creating a Service Request, when saving it multiple times by clicking on the Save icon, numerous workflow notifications are launched.

Steps to reproduce

The issue can be reproduced at will with the following steps:
1. (R) Customer Support
2. (N) Create Service Request form
3. Create a new SR
4. Click several times the Save icon

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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