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Unable to Add Customer as a Secondary Account Owner to Supplier Bank Account (Doc ID 1335718.1)

Last updated on FEBRUARY 16, 2019

Applies to:

Oracle Payments - Version 12.1.2 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When trying to add Bank Account details to a Customer site in AR we keep getting the error "The External Bank Account Already Exists". This is because the account is assigned to a Supplier in AP but we are unable to add the customer as a secondary account owner because the list of values does not return the customer. We are attempting to add the customer as a secondary account owner using the instructions from Note 1160485.1, "R12: How to Add a Bank Account Belonging to an Existing Customer to another Customer".

Steps:

When trying to add customer as secondary account owner, the customer is not returned from the list of values i.e.

1. In Payables > Suppliers > Inquiry > Query supplier.
2. Click 'Banking Details' link from left hand side of screen.
At this stage we see existing bank account for this supplier.
3. Click on the 'Update' pencil for the bank account record.
4. Click 'Add Another Row' button.
5. Click the torch icon next to Account Owner Name.
Enter % as search criteria for 'Name' and click 'Go' button.
Supplier records are returned from the search but not the customer record from step 1.

When searching for  supplier name (with wildcard %) it returns the same supplier record that is already setup as the primary account owner.

Cause

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In this Document
Symptoms
Cause
Solution
References


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