Receive FRM-92100: Unable To Open The Sales Order Form For One Responsibility. (Doc ID 1335823.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Order Management - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
Form:OEXOEORD.FMB - Sales Orders


Symptoms

When attempting to navigate to the Sales Order form (or Order Organizer or Quotes) for a single responsibility, the following error occurs:

(User can open other forms from this Responsibility and can open the Sales Order form from a different Responsibility.  Same User_id/Responsibility will open the Sales Order form from another personal computer without any problems/errors.)



ERROR

FRM-92100 - Your connection to the Server was interrupted.
This may be the result of a network error, or a failure on the Server.
You will need to re-establish your session.

Details:
Java Exception:
java.lang.NullPointerException
at java.util.Hashtable.put(Unknown Source)
at oracle.forms.handler.MenuInfo.onUpdate(Unknown Source)
at oracle.forms.handler.MenuInfo.onUpdate(Unknown Source)
at oracle.forms.handler.MenuInfo.onCreate(Unknown Source)
at oracle.forms.engine.Runform.onCreateHandler(Unknown Source)
at oracle.forms.engine.Runform.processMessage(Unknown Source)
at oracle.forms.engine.Runform.processSet(Unknown Source)
at oracle.forms.engine.Runform.onMessageReal(Unknown Source)
at oracle.forms.engine.Runform.onMessage(Unknown Source)
at oracle.forms.engine.Runform.processEventEnd(Unknown Source)
at oracle.fwt.lwAWT.LWComponent.redispatchEvent(Unknown Source)
at oracle.fwt.lwAWT.LWComponent.redispatchEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEventEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEventUnknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpEvent(Unknown Source)
at java.awt.EventDispatchThread.runUnknown Source)


STEPS

1.  Log into e-Business Suite
2.  Select Order Management Responsibility (OM)
3.  Navigate to Sales Order form
4.  Get error

Cause

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