Customers Form Issue: In Chile, the Primary ID Validation Digit is Not Mandatory for Foreign Customers (Doc ID 1336039.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 11.5.10.2 and later
Information in this document applies to any platform.
ARXCUDCI - Customers Standard


Symptoms

In 11.5.10.2,

There are two (2) segments defined for Chilean Customer Information Descriptive Flexfield (DFF) = JG_HZ_CUST_ACCOUNTS and JZ.CL.ARXCUDCI.CUSTOMERS:

1. Primary ID Type
2. Primary ID Validation Digit (CL)

Both of these segments are set as 'Required.'

When you enter a customer, in the Customers form (ARXCUDCI):
1. If Primary ID Type = Domestic, then the field Primary ID Validation Digit (CL) is mandatory (as expected)
2. If Primary ID Type = Foreign, then the field Primary ID Validation Digit (CL) should NOT be mandatory but it is, and this is the issue.

In Argentina, the global DFF works as expected.
In Argentina, the validation is done with the Primary ID Type, where the list of value shows the type of document
(CUIT is used for domestic Corporations and Argentina also has a unique CUIT number by country). 
This value is not used by Chile.

If you assign a Primary ID Type different than CUIT (for example “Other”), the Primary ID Validation Digit is not required.

Steps to Reproduce:

A) Scenario of Chilean Operating Unit
1. Verify that the DFF JG_HZ_CUST_ACCOUNTS has the following segments:
-Primary ID Type, assigned to value set JLZZ_ORIGIN, Required check box is checked
-Primary ID Validation Digit (CL), assigned to value set JLCL_TAXID_VAL_DIGIT, Required check box is not checked

2. Change the Primary ID Type to Domestic
Responsibility:  Receivables Vision Argentina
Navigation:  Customers > Standard
-Enter a 'Chilean Customer'
-Click in the field Chilean Customers Information DFF.
-Click to Open the 'Primary ID Type' dropdown list. It shows: Foreign, Domestic
-Choose "Domestic"
-Leave the Primary ID Validation Digit blank, press OK and Save
-The changes are successfully saved.
-Now change the Primary ID Type to “Domestic”, press OK and Save.
-The changes are successfully saved.
-Regardless of what value (Foreign, Domestic) is chosen, the 'Primary ID Validation Digit' field is not required as in the case of Argentina Operating Unit below.


B) Scenario of Argentina Operating Unit
1. Verify that the DFF JG_HZ_CUST_ACCOUNTS has the following segments:
-Origin, assigned to value set JLZZ_ORIGIN, Required check box is checked
-Primary ID Type, assigned to value set JLAR_TAXID_TYPE, Required check box is checked
-Primary ID Validation Digit , assigned to value set JLCL_TAXID_VAL_DIGIT, Required check box is not checked

2. Change the Primary ID Type to Domestic
Responsibility:  Receivables Vision Argentina
Navigation:  Customers > Standard
-Enter a Customer 'Compania Argentina de Cueros S.A.'
-Click in the field Argentina Customers Information DFF.
-Note that the Primary ID Validation Digit (AR) field is non-mandatory.
-Click to open the Origin dropdown list. It shows: Foreign, Domestic
-Choose 'Foreign'
-Click to open the dropdown list for Primary ID Type. It shows: Domestic Corporation or Foreign Business Entity, Employee, Individual
-Choose "Individual"
-Leave the Primary ID Validation Digit blank, press OK and Save
-The changes are successfully saved.
-Now change the Primary ID Type to “Domestic Corporation or Foreign Business Entity” and press OK
-This message appears: APP-JG-68054: Please enter a value in the Primary ID Validation Digit field

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms