R12 - Error 'Value entered is not valid for the current field' when Create either Credit Memos or Invoices (Doc ID 1336245.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

In R12.1.2, user is trying to create the either Credit Memo or Invoices from AR Finance Analyst responsibility.  When they give the value in Bill_to, it said value is incorrect for customer.  The error is:

Error
Value entered is not valid for the current field. Please re-enter.

When checked the customer sites from front end, they are in ACTIVE status whereas when checked from back end, that bill_to_flag value is NULL in HZ_CUST_ACCT_SITES_ALL table.

Steps to reproduce:
Responsiblity:
Receivables Manager
Navigation:  Transactions > Transactions

  1. In the Bill To Number field, enter the value '100000001'
  2. The error appears.

Cause

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