R12 History Tab Correspondence Is Changing After Closing The Screen. View Dunning Letter Is Disabled. (Doc ID 1336431.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.2 and later
Information in this document applies to any platform.
Form:IEXRCALL.FMB - IEX Startup Form
***Checked for relevance on 29-JUL-2013***

Symptoms

If an automatic work item is completed and then Button Send Dunning is pushed, the request is submitted and completed fine.

Checking the History Tab 'Correspondence' you are able to use 'View Dunning Letter' Option with right click.

Once you refresh the Collections workbench, or close the screen, the status of the dunning letter changes and the option to View Dunning Letter is disabled through right click.

Cause

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