Sales Orders: ORA-01403: no data found in Package OE_Order_Cache Procedure Load_Cust_Trx_Type (Doc ID 1336575.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.
Form:OEXOEORD.FMB - Sales Orders
***Checked for relevance on 18-Jun-2014***


Symptoms

On : 11.5.10.2 version, Transaction Entry

When attempting to create a sales order from the Sales Order (OEXOEORD) form,
get the following errors
Unconfirmed if issue is only for new customer (operating unit) or for previously installed customers (operating units)

ERROR
-----------------------
"ORA-01403: no data found in Package OE_Order_Cache Procedure Load_Cust_Trx_Type"
"User-Defined Exception in Package OE_Order_Cache Procedure get_tax_calculation_flag"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open sales order form
2. Add header information, including order type = Example: ABCD
3. Tab to Line item
4. Receive error

Changes

Added a new operating unit.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms