12.1 Service Request Form Error: "Not a Field Service task" When Creating A Task Classifications (Doc ID 1337563.1)

Last updated on MAY 11, 2016

Applies to:

Oracle Field Service - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form Task Tab

When attempting to manually create a task in SR form Task Tab,
the following error occurs.

ERROR
-----------------------
"Not a Field Service task"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a Service Request
2. Go to Task Type
3. Try to create a Task

Cause

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