Knowledge Base: Weird Characters Shows Up In The Search Results (Doc ID 1338537.1)

Last updated on OCTOBER 14, 2016

Applies to:

Oracle Knowledge Management - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When searching published Solutions, the Search Results includes weird characters.

Solutions are retrieved, but below the link to the solution, there are details about style, fonts, letter size etc.
i.e.:
style="FONT-SIZE: 12pt; LINE-HEIGHT: 115%; mso-bidi-font-family: Arial"> Hardware requirements.

Expected Behavior:

Weird characters should not be part of search results.
 
Steps:

(R) Knowledge Administrator
(N) Knowledge

 - In the Search, enter the search keyword (Example: hardware requirement)
 - The search results are listed.
 => Some of the solutions comes with special characters below the link containing the Solution title.
 
What is Working:

Solutions are retrieved, but stylesheet information appears below the link to the Solution.

Cause

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