Error While Opening Universal Work Queue - APP-IEU-241011: Connection to UWQ Server could not be established.
(Doc ID 1338714.1)
Last updated on DECEMBER 19, 2022
Applies to:
Oracle TeleSales - Version 12.1.1 and laterOracle Universal Work Queue - Version 12.2.9 to 12.2.9 [Release 12.2]
Information in this document applies to any platform.
Symptoms
On : 12.1.1 version, UWQ
When attempting tonavigate to UWQ, the following error occurs.
ERROR
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"APP-IEU-241011: Connection to UWQ Server could not be established. You will not be able to do 'Get Work' for Media."
STEPS
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The issue can be reproduced at will with the following steps:
1. TeleSales responsibility > UWQ form get error
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use UWQ.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |