Error While Opening Universal Work Queue - APP-IEU-241011: Connection to UWQ Server could not be established. (Doc ID 1338714.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle TeleSales - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 30-JUN-2013***

Symptoms


On : 12.1.1 version, UWQ

When attempting tonavigate to UWQ, the following error occurs.

ERROR
-----------------------
"APP-IEU-241011: Connection to UWQ Server could not be established. You will not be able to do 'Get Work' for Media."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. TeleSales responsibility > UWQ form get error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use UWQ.

Cause

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