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Service Contract QA Check Does Not Fail When Customer Bill To Site On Credit Hold (Doc ID 1338918.1)

Last updated on OCTOBER 17, 2018

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

When the customer Credit Hold is enabled at the Bill To Site level, the QA check in Service Contracts does not error and contract passes through QA validation.

However, If the Credit Hold is placed at the account level, then "Check Customer Credit Hold" process shows an appropriate QA error message.

Expected behavior:
If the Credit Hold is placed at the Bill To Site level then QA Check should stop the contract from activation.

Steps to reproduce:
1. Go to Receivables and go to Customers form and place a Credit Hold at the customer Bill To Site level.
2. In Service Contracts, create a service contract for that same customer
3. Run the Check QA and the process "Check Customer Credit Hold" does not show a QA error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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