ERES Signature Shows An Approver But If Sign Button Is Clicked Internal Server Error Seen (Doc ID 1340047.1)

Last updated on NOVEMBER 10, 2016

Applies to:

Oracle E-Records - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 24-May-2013***

Symptoms


On : 12.1.3 Oracle E-Records


Issue is occurring consistently in Test. ERES signature shows an approver but if 'Sign' button is clicked the server times out.

Error :

Internal Server Error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) AME setup for oracle.apps.inv.itemupdate & test in workbench
2) Enable Business Event and Subscription
3) Setup in ERES Administrator and enable E-Records and E-Signatures
4) Ensure EDR E-Sigs profile option is set to Yes
5) Inventory>org items>edit item
6) Save item
7) E-signature fires with an approver
8) Click 'Sign' button on approver

Webpage fails to load and shows an internal server error.

Error :

Internal Server Error



Cause

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