Unexpected Error Trying to Access Payment Methods Setup Page

(Doc ID 1340446.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Payments - Version: 12.1.3 and later   [Release: 12.1 and later ]
Information in this document applies to any platform.

Symptoms

When click any task from Payment Administrator, the following error appear:
Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.

Error Details

oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-20001:
 SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.INIT, N, ERRNO, -20001, N, REASON,
 ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.SET_ORG_ACCESS, N, ERRNO,
 -20001, N, REASON, ORA-20001: APP-FND-02938: Multi-organization routine
 failed to initialize a session for the product: &PRODUCT. Please inform
 your support representative.
 ORA-06512: at "APPS.FND_MESSAGE", line 509
 ORA-06512: at "APPS.MO_GLOBAL", line 36
 ORA-06512: at "APPS.MO_GLOBAL", line 757
 ORA-06512: at "APPS.MO_GLOBAL", line 700
 ORA-06512: at line 1

Cause

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