R12: AP: Unexpected Error Trying to Access Payment Methods Setup Page
(Doc ID 1340446.1)
Last updated on APRIL 07, 2020
Applies to:Oracle Payments - Version 12.1.3 and later
Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.
When click any task from Payment Administrator, the following error appear:
You have encountered an unexpected error. Please contact the System Administrator for assistance.
oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-20001:
SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.INIT, N, ERRNO, -20001, N, REASON,
ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.SET_ORG_ACCESS, N, ERRNO,
-20001, N, REASON, ORA-20001: APP-FND-02938: Multi-organization routine
failed to initialize a session for the product: &PRODUCT. Please inform
your support representative.
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.MO_GLOBAL", line 36
ORA-06512: at "APPS.MO_GLOBAL", line 757
ORA-06512: at "APPS.MO_GLOBAL", line 700
ORA-06512: at line 1
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