Email Center Not Processing All Inbound Messages From Microsoft Exchange Server

(Doc ID 1340555.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 19-APR-2013***

Microsoft Exchange Server 2010.


Symptoms

Some messages in Microsoft Exchange Server are not downloaded by the Download Processor.  The following error is reported in the Download Processor log:

javax.mail.MessagingException: Unable to load BODYSTRUCTURE at com.sun.mail.imap.IMAPMessage.loadBODYSTRUCTURE(IMAPMessage.java:1117)
at com.sun.mail.imap.IMAPMessage.getContentType(IMAPMessage.java:340)
at oracle.apps.iem.emta.message.QueueDataParser.getAttachmentNameSize(QueueDataParser.java:167)
at oracle.apps.iem.emta.message.QueueDataParser.dumpQueueData(QueueDataParser.java:120)
at oracle.apps.iem.emta.broker.PrepBroker.getQueueData(PrepBroker.java:436)
at oracle.apps.iem.emta.broker.PrepBroker.preprocess(PrepBroker.java:309)
at oracle.apps.iem.emta.broker.PrepBroker.procMails(PrepBroker.java:180)
at oracle.apps.iem.emta.broker.BrokerHandler.procMail(BrokerHandler.java:75)
at oracle.apps.iem.emta.controller.Worker.run(Worker.java:156)
at java.lang.Thread.run(Thread.java:662)

Changes

Upgraded to Microsoft Exchange Server 2010.

Cause

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