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Entry of Credit Card on Customer Account form Fails With Internal Server Error (Doc ID 1340714.1)

Last updated on MAY 25, 2019

Applies to:

Oracle Receivables - Version 12 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
Form:ARXCUDCI.FMB - Customers


Symptoms


Release 12 on Customer form unable to add a credit card to a customer account to process payment of an invoice. When doing so, receive the following error:
INTERNAL SERVER ERROR - the server encountered an internal error or misconfiguration and was unable to complete your request.

From the Customer Standard form, click on the Payment Details tab:
Scroll down and click on the Create button under the add 'Credit Card' region:
The 'Create Credit Card' region will open. Enter the new credit card information and then click on the Create Billing Address button:
Enter the Statement Billing Address and click on the Apply button:
After waiting for a really long time, the following error message is displayed:
Internal Server Error: The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log.

Changes

Recently upgraded to release 12.

Cause

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