Intermittent: Order Reflects Two Deliveries (Doc ID 1341044.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

On : 12.0.4 version, Pick Release

ACTUAL BEHAVIOR
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Intermittent issue that can occur on a daily basis a few times where one internal sales order in some cases reflects two deliveries.

When releasing takes place, the majority of our internal sales orders got released in one to one relationship between internal sales orders, Move order, deliveries & pick slip,
but in few orders, one sales order is creating two deliveries instead of 1.
Another case is that one sales order creates two move orders instead of 1.

Delivery creation works based on 'Delivery Grouping Criteria' defined at the time of pick release.

The deliveries are created for the selected lines based on the delivery grouping rules set up in the Shipping Parameters window , but in this case only Customer flag is enabled and autocreate delivery criteria is within order.

- No one edit orders in any status, no one has access to these orders, all are internal imported as requisitions, and internal orders created automatically in a scheduled request set, we keep one to one between requisition, internal sales order, Move order & deliry except for few cases we've 2 deliveries.


EXPECTED BEHAVIOR
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One sales order lines should be linked to only one delivery.

STEPS
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The issue cannot be reproduced at will.

Cause

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