Receipts Workbench Issue: Cannot associate a Customer to an Unidentified Receipt
(Doc ID 1341602.1)
Last updated on MAY 08, 2018
Applies to:Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.
Form:ARXRWMAI.FMB - Receipts
A reconciled Unidentified Receipt cannot be identified. When the Receipt is queried, the form is incorrectly in read-only mode and Customer details cannot be associated to the Receipt.
Steps to Reproduce:
- Create a standard receipt with status Unidentified.
- Reconcile the receipt.
- Query the receipt and try to fill the customer name however the form is read only. Also the apply button is greyed out.
- Unreconcile the receipt, but still the form is read only and the customer data cannot be provided.
First customer applied <Patch 11701468> REW:SYSTEM ALLOWS RECEIPT RECONCILED IN CASH MANAGEMENT TO BE DELETED.
This patch did not work because after reconciling a receipt in Cash Managment they were able to delete the receipt in AR.
Then customer applied <Patch 11865034> USER IS NOT ALLOW TO DELETE THE RECEIPT ONLY WHEN A RECEIPT IS RECONCILED IN CE
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