Receipts Workbench Issue: Cannot associate a Customer to an Unidentified Receipt (Doc ID 1341602.1)

Last updated on JULY 28, 2016

Applies to:

Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.

Form:ARXRWMAI.FMB - Receipts


Symptoms

A reconciled Unidentified Receipt cannot be identified. When the Receipt is queried, the form is incorrectly in read-only mode and Customer details cannot be associated to the Receipt.

Steps to Reproduce:

  1. Create a standard receipt with status Unidentified.
  2. Reconcile the receipt.
  3. Query the receipt and try to fill the customer name however the form is read only. Also the apply button is greyed out.
  4. Unreconcile the receipt, but still the form is read only and the customer data cannot be provided.

Changes

First customer applied <Patch 11701468>  REW:SYSTEM ALLOWS RECEIPT RECONCILED IN CASH MANAGEMENT TO BE DELETED.
This patch did not work because after reconciling a receipt in Cash Managment they were able to delete the receipt in AR.

Then customer applied  <Patch 11865034> USER IS NOT ALLOW TO DELETE THE RECEIPT ONLY WHEN A RECEIPT IS RECONCILED IN CE

Cause

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