Customer Form Error: When Trying To Restore an Inactive Contact, Error is Raised: 'The Record In Table Hz_parties Cannot Be Locked' (Doc ID 1342275.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Customers Online - Version 12.1.0 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

In R12.1.3, when trying to restore an inactive contact in Oracle Customers Online (OCO), users are receiving the following error:

Error
The record in table HZ_parties cannot be locked as it has been updated by another user.


Steps to reproduce:

Responsibility: Customers Online Superuser
Navigation: Customers tab
- Search for a customer
- Select Relationships > Contacts on the left
- Click on View History tab
- then click on Restore. The error appears.

Cause

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