Customer Form Error: When Trying To Restore an Inactive Contact, Error is Raised: 'The Record In Table Hz_parties Cannot Be Locked'
(Doc ID 1342275.1)
Last updated on OCTOBER 30, 2018
Oracle Customers Online - Version 12.1.0 to 12.2 [Release 12.1 to 12.2] Information in this document applies to any platform.
In R12.1.3, when trying to restore an inactive contact in Oracle Customers Online (OCO), users are receiving the following error:
Error The record in table HZ_parties cannot be locked as it has been updated by another user.
Steps to reproduce:
Responsibility: Customers Online Superuser Navigation: Customers tab - Search for a customer - Select Relationships > Contacts on the left - Click on View History tab - then click on Restore. The error appears.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!