Sales Order has Incorrect Salespersons - Shipping Transactions Stuck At Shipped - Cost Of Goods Sold Account Generation Failed with error : No CCID found for Sales Rep (Doc ID 1342321.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Order Management - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 18-Oct-2014***
Shipping Transaction
Interface Trip Stop
ITS
COGS
Cost Of Goods Sold Account
Sales Rep Id
CCID

Symptoms

When attempting to progress the order, the following error occurs in Interface Trip Stop:

ERROR
-----------------------
Cost Of Goods Sold Account Generation Failed with error : No CCID found for Sales Rep Id -3
l_account ==> 0
Exiting WSH_SHIP_CONFIRM_ACTIONS.GET_ACCOUNT (07/12/2011 05:10:28 PM, .26 seconds)
RET_STATUS:E ACCOUNT_ID:0
Unable to get account for delivery detail id XXXXX
x_return_status ==> W
Unable to get account for delivery detail id XXXX==>
Exiting WSH_SHIP_CONFIRM_ACTIONS.INTERFACE_DETAIL_TO_INV (07/12/2011 05:10:28 PM, .34 seconds)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Run Interface Trip Stop >
3. See error in Interface Trip Stop log

Cause

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