Credit Card Processing error - ORA-01403: no data found in Package AR_ADJUST_PUB

(Doc ID 1342984.1)

Last updated on FEBRUARY 02, 2017

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


Credit Card payment fails with the following errors:

The payment process failed due to the errors listed below.

Please contact your system administrator for further clarification.

Invalid receivables trx id : 0
ORA-01403: no data found in Package AR_ADJUST_PUB Procedure Validate_Adj_Insert
The unexpected error ORA-20001: occurred in AR_IREC_PAYMENTS.apply_service_charge while performing the following task: Apply service charge
The unexpected error ORA-01086: savepoint 'ARI_CREATE_CASH_PVT' never established in this session or is invalid occurred in AR_IREC_PAYMENTS.pay_multiple_invoices while performing the following task: Service charge enabled: adjust the invoice with service charge

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms