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Customer Care (CSC) - Error Compiling Files After Applying Patch (Doc ID 1343016.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After applying Patch 12380350 (*) to resolve an APP-JTF-210604 error reported in Note 1317731.1, you may find that CSCCCCRC.pld cannot be compiled.

Compilation Errors:

Compiling library CSCCCCRC...
Invalidating Package Spec TSO_ACTION......
Invalidating Package Spec CSC_QUICK_MENU_INTEGRATION......
Invalidating Package Spec CSC_INSTALL_BASE......
Invalidating Package Spec CSC_DB_INTEGRATION......
Invalidating Package Spec CSC_CONTRACTS......
Invalidating Package Spec CSCCCNTR......
Invalidating Package Spec COLLATERAL......
Invalidating Package Spec CC_SR_INTEGRATION......
Invalidating Procedure Body VERSION......
Invalidating Package Body TSO_ACTION......
Invalidating Package Body CSC_QUICK_MENU_INTEGRATION......
Invalidating Package Body CSC_INSTALL_BASE......
Invalidating Package Body CSC_DB_INTEGRATION......
Invalidating Package Body CSC_CONTRACTS......
Invalidating Package Body CSCCCNTR......
Invalidating Package Body COLLATERAL......
Invalidating Package Body CC_SR_INTEGRATION......
Compiling Package Spec TSO_ACTION......
Compiling Package Spec CSC_QUICK_MENU_INTEGRATION......
Compiling Package Spec CSC_INSTALL_BASE......
Compiling Package Spec CSC_DB_INTEGRATION......
Compiling Package Spec CSC_CONTRACTS......
Compiling Package Spec CSCCCNTR......
Compiling Package Spec COLLATERAL......
Compiling Package Spec CC_SR_INTEGRATION......
Compiling Procedure Body VERSION......
Compiling Package Body TSO_ACTION......
Compiling Package Body CSC_QUICK_MENU_INTEGRATION......
Compiling Package Body CSC_INSTALL_BASE......
Compiling Package Body CSC_DB_INTEGRATION......
Compiling Package Body CSC_CONTRACTS......
Compiling Package Body CSCCCNTR......
ERROR 306 at line 4016, column 3
wrong number or types of arguments in call to 'START_MEDIA_ITEM'
ERROR 0 at line 4016, column 3
Statement ignored
Compiling Package Body COLLATERAL......
Compiling Package Body CC_SR_INTEGRATION......
Closing library CSCCCCRC...
Compilation errors on CSCCCNTR:
PL/SQL ERROR 306 at line 4016, column 3
wrong number or types of arguments in call to 'START_MEDIA_ITEM'
PL/SQL ERROR 0 at line 4016, column 3
Statement ignored

Failed to generate library.
FRM-30312: Failed to compile the library.

Changes

Applied <Patch 12380350> APP-JTF-210604 ERROR DOING A SEARCH ON INVOICE OR SERIAL NUMBER IN CC.

(*) It has been reported with this Patch, but it may occur with other recent patches released for R12.1.x.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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