Last updated on APRIL 13, 2015
Applies to:Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.
iSupport Implementation manual references the following:
Set Up Service Request Defaults
In the Request Management window, Oracle iSupport administrators can control the following service request default settings:
- Enforcing knowledge base search
- Enforcing product association with a service request
However these configurations are not available in 12.1.3.
Where are they now performed?
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