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Why Is Incident Date In Html Different From Incident Time In Form ? (Doc ID 1343435.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Customer Support - Version 12.1.2 and later
Information in this document applies to any platform.

Goal

Incident Date in HTML is different from Incident Time in form. Incident Date is always based on client timezone, but Incident Time is based on customer timezone if customer timezone is not blank.

It is based on client timezone only customer timezone is blank in form. Why?

Solution

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Goal
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