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Unable To Apply Header Level Hold - Workflow Activity Book Order Is Not Applicable To This Record (Doc ID 1344038.1)

Last updated on APRIL 04, 2025

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
Header Level Hold
Workflow Activity
Book Order
OEXOEORD


Symptoms

On : 12.1.3 version, Transaction Control

When attempting to apply a hold at sales order header on a booked sales order, the following error occurs.

ERROR
-----------------------




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench -> Order Organizer -> Query the Booked Sales Order and Apply Hold
3. The following error occurs:
Hold on Workflow activity Book Order is not applicable to this record



Cause

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In this Document
Symptoms
Cause
Solution
References


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