R12 - Communicate Standard Purchase from Buyer Work Center Retrieving Wrong Contact Email (Doc ID 1346446.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle Purchasing - Version: 12.1.3 and later   [Release: 12.1 and later ]
Information in this document applies to any platform.

Symptoms

Email communication method from Buyer Work Center (BWC) is retrieving emails that are not related to the supplier contact. In fact, none of the emails belong to the supplier contact.
Expect the Supplier site contact email should be in the LOV.

Reproduce By Steps:
1- Create Purchase Order (PO) and assign contact at the PO header.
2- Approve the PO.
3- BWC-Buyer Work Center > select the PO > select communicate from the LOV.
4- Select communicate method Email.
5- The LOV retrieves emails not related to the contact and none of them is the supplier contact email.
6- Try to communicate the PO from the PO form, it works correctly.

Cause

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