My Oracle Support Banner

HZ_CUST_ACCOUNT_SITE_V2PUB.UPDATE_CUST_ACCT_SITE API Error: Update Territory_Id using TCA API errors with 'No Customer Account Site Was Found For Id xxxx' (Doc ID 1346591.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Trading Community - Version 12.0.3 and later
Information in this document applies to any platform.

Symptoms

In R12.0.3, run the TCA API procedure HZ_CUST_ACCOUNT_SITE_V2PUB.UPDATE_CUST_ACCT_SITE to update territory_id for an existing customer and the following error is received:

Error
No customer account site was found for ID xxxx.


It was verified that the ID exists and is active in table HZ_CUST_ACCT_SITES_ALL.

There is no issue when updating the Territory field manually for the IDs in question via the Customers form.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.