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Field Service Wireless Error: 'csfwtinf: Part 2: null' When Changing Task Status (Doc ID 1346823.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to change task status in PocketPC (PPC) the following error is displayed:

Exception in csfwtinf: Part 2: null


The issue can be reproduced at will with the following steps:
- Login to the application.
- Navigate to the Task Status definition form.
- Create the status 'Rejected to MGR'
- Create a task status transition from 'Assigned/Accepted' to 'Rejected to MGR'.
- Create a new SR and task.
- Assign the task to a Field Service Technician.
- Login into Wireless.
- Try to change a task status from 'Assigned/Accepted' to "Rejected to MGR"

Cause

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In this Document
Symptoms
Cause
Solution
References


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